The first and foremost step is to reinstall the Logitech G hub app. But you might have to try more than one method listed below to eradicate the problem. Fortunately, this issue is typically software-based and hence, easier to resolve when compared to a hardware one. There could be several reasons for this: either the software is not configured to run on Windows 11, there could be corrupted software files, or it could also be due to faulty or outdated device drivers. But lately, many users have been experiencing an issue where the app doesn’t open on Windows 11, putting a kink on the entire experience instead. You can even create separate profiles for your games and enjoy third-party integration for an unparalleled gaming experience. If you have another BRIO and can try the cable (s) from that device, we recommend trying that first, and if the problem persists, please contact technical support.Logitech G Hub is a great app to manage and customize all your Logitech G peripherals, be it mice, keyboards, headsets, speakers, or webcams. If you have taken all these steps and still have an issue, you may have a faulty device or cable. In order to select BRIO as your video device, select Logitech Camera. On older Mac versions, you may see “Logitech Camera” instead of “BRIO” as the video device.In the System Report, if the camera is properly recognized, it will be listed under “Camera” as “Logitech BRIO.”.Select “About this Mac” in the drop down menu, and then “System Report” in the pop-up box.Select the apple icon at the top left of the screen.Select the Logitech BRIO driver that is listed.Select Search automatically for updated driver software.In Device Manager, right-click on BRIO device, and select Update Driver. ![]()
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